Returns & Exchanges

At HADES, we stand by the quality of our craftsmanship, but if your purchase doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn items. Ensure your garments remain in their original condition with all tags attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original HADES packaging and secure the box, ensuring the pre-paid shipping label is clearly visible on the exterior.

3

Drop Off or Collection

Drop your package at any authorized carrier location or schedule a complimentary home pickup through our logistics partner.

4

Quality Inspection & Refund

Once our atelier inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing